Case solution Essay Example for Free

Case solution Essay Solution: Moving from â€Å"make do† to â€Å"can do† Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer service, so issues were falling through the cracks. Centralization: IPC needed a system to centralize customer issues and eliminate redundancies. IPC had no way to know or track if multiple resources were working independently to resolve the same customer issue. With a holiday season quickly approaching, IPC expected higher volume demands, which meant they more support resources. They decided the timing was right for CRM Solution: Moving from â€Å"make do† to â€Å"can do† Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer service, so issues were falling through the cracks. Centralization: IPC needed a system to centralize customer issues and eliminate redundancies. IPC had no way to know or track if multiple resources were working independently to resolve the same customer issue. With a holiday season quickly approaching, IPC expected higher volume demands, which meant they more support resources. They decided the timing was right for CRM

America Must Awake from the Nightmare of the Past to the Light of a New

America Must Awake from the Nightmare of the Past to the Light of a New Day Nostalgia is America's fatal disease. We love to "go back," to talk of the good old days, to wish we could return to an era forever gone. This rhetoric that warms our hearts, though, is, ironically, the impetus for our national self-destruction. Nostalgia valorizes a past that never was, casts a dark shadow of distortion across the present, and prevents us from projecting a viable, sincere vision of a better future. When we, as a nation, say we want to go back to a time past, that's very often what happens, for such talk sends us into a regressive downward spiral that prevents critical social progress in America. The American political scene is shot through with the rhetoric of nostalgia. A growing movement in the United States, led by conservative and neoconservative politicians, scholars and spokespeople, heralds a return to an America they believe has died in the tumult of recent social change. This America, they say, was one where we all worked hard and took care of our own. It was a harmonious place where everyone, from presidents to janitors, shared common values on community, family, government, and life. We need the American Dream back, the rhetoric goes. Way back when, with some elbow grease and a little ingenuity, everyone could have a house in the suburbs and a new white dress for their daughter on Easter Sunday. Enough of this social chaos, where everyone complains about everything, and they're all looking for a free handout from the government. We need to go back to when things were right_to when fair was fair, everyone believed in the family, and people had their heads on straight. Sounds nice, doesn't it?! ... ...edom_beyond that which any peoples have ever before experienced. This chaos is difficult and always challenging, and leaves us with nothing to hold onto. The answer to these challenges, though, is not to turn in this chaos for a new white dress and a home in the suburbs. Rather, we must create a new color of virtue, find a new place of hope. We need not out of fear go back to our past, as American nostalgia tells us to. We must shed our fears and strive for a new order, one forged in chaos and grounded in freedom. New cultural and political norms, on structures from family to government, are waiting to be born, and it is our job to create and nurture them. It is time to lay our fear of the unknown aside and jump headlong into the darkness of the future. Only then can we hope to someday awake from the nightmare of the past to the light of a new day.

Internet Gaming Addiction Essay

Computer games are software which developed with an interesting plot, amazing graphics and unreal concepts which you may only see in those games, fantasy movies or animated movies. There are many types of computer games. There are some games that are really addictive making players unhappy if they were offered just a nick of time for playing. Some computer games drive and put the player at the highest level of eagerness to finish the game and wait for the next version. These games are addicting for only a short period of time, and stops after finishing it. The bad thing here is when the player starts to look for another game similar to his previous game. This surely is a sign of addiction. These computer games have characteristics that may or may not be experienced in real life. The difference of these games from the real world is that it makes the user do virtual things that people don’t do in real life. These games are designed to entertain people and one of its objectives is to make people hooked to it. If there are more people hooked, then the producers of the games get more profit. How did these games appeal to the people? Some games may not have done its objective but there are some that greatly caught the attention and time of the people who played it. Another thing is that these games offer competition. It is the same competition that we experience in real life. If the player performs well over the other players in the game, he feels satisfaction. In order to stand among the rest, a player needs to play hard or devote more time. It is just like when we want to standout in class, we have to study harder or when we like to be the most outstanding player in our favorite sports, we have to practice more. A person gets satisfaction after achieving something that he or she wants. This achievement is easy to acquire in computer games as compared to real life. You just sit down, run the game, and enjoy yourself while achieving your goals. However, computer games are far from our real world. You may relate to them, but the real thing is really different. Sometimes, the things that happen to your character in a role playing game may resemble the exact opposite of what is happening to yourself. When your character in the game gets richer, it does not follow that it could happen to the real you. Actually, it does the other thing – you become poorer. Getting addicted to these computer games may be enjoyable but there are serious consequences. Addiction always leads to negative effects. It renders a person irresponsible and makes him forget more important things he should do, and worse, people who are close to him. Sometimes life itself could be just thrown away like a disposable item. A South Korean man was reported dead after playing online game continuously. The death was caused by heart failure due to exhaustion, lack of sleep, and not eating enough (BBC News, 2005). Not sleeping or lack of sleep leads to failure or weakens the capability of our body to resist sickness. And gamers always force themselves to play up to the point that they even lose the time for sleeping. If normal people who lack sleep do not feel good sometimes, then this fact also applies to the gamers. Playing computer games is not for free. It uses electricity, some needs Internet connection, and sometimes you have to pay the game servers to play their online game. Living our daily lives is not for free either. We need resources to support our needs. We need to work to earn resources. Lucky are those teenagers supported by their parents. And obviously those parents will not support for addiction to computer games. It is also a reality that we may earn money from playing games because there are things in a computer game especially in online games that can be traded off with real money. But this money is not enough to support our needs. Addiction to computer games, generally, will not do good effects to the people. If you want to play computer games, you can play them. But be sure to remember not to fall on its trap on becoming addict to it. It has never been good to be an addict on computer games or anything. The only problem is, sometimes, you tend to ignore things because it is being blocked by something attractive or enjoyable. Being responsible is the key to avoid addiction. You better think of yourself, your family and your future. Do not let yourself get entangled in the roots of addiction. You should balance all the things that you do. Do not forget to be happy or do necessary things for your own life. You should know and set priorities in life. You should ask yourself what is important. Think critically, responsibly and do not stop with that. Whatever might be the result of that thinking, carry that on. Just plant in your mind that being an addict to whatever is not good. References: BBC News. 2005. S Korean dies after games session. Retrieved May 1, 2007. http://news. bbc. co. uk/1/hi/technology/4137782. stm.

No One Factor Was Directly Responsible For The French...

No one factor was directly responsible for the French Revolution. Years of feudal oppression and fiscal mismanagement contributed to a French society that was ripe for revolt. The economical downturn may have been the kickstarter that began the revolution as the taxes rose higher and outrage at the crown heightened. The economy began to destabilise in the late 1700s, and the king decided to bring in financial advisers to look at the weakened French treasurey. Each adviser gave the king the same warning that something had to be done and radical changes had to be made, but each were, in their turn, kicked out. After the financial crisis began to effect France more harshly, the king finally decided that something had to be done, and so he appointed a new controller general of finance, Charles de Calonne in 1783. Calonne suggested many ways to get France out of the spiral, but most balanced on the nobility paying taxes as well as the French public. He pleaded with them at the National Assembly, but to no avail. Thus, financial ruin became imminent. The Jacobins, led by Robespierre - who wanted the king out of the picture entirely – where the radicals of the Assembly. Whereas the Girondins took a more moderate approach to the monarchy. This led to the rift in the assembly, which caused the Girondins to lose power. Austria and Hungary were at war with France for most of the National Assembly’s lifespan, and the rage of the people when the war was going badly started theShow MoreRelatedRESPONSIBLE FOR THEIR OWN DOWNFALL IN 1830? Essay example1298 Words   |  6 PagesBOURBONS WERE RESPONSIBLE FOR THEIR OWN DOWNFALL IN 1830? In July 1830 a second French Revolution caused the then monarch, Charles X, to abdicate. He was replaced by the Duke of Orleans, marking the end of the Bourbon restoration, which had seen the Pre-Napoleonic regime return to power after the emperor’s exile. 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